At RS Organic, we are committed to providing high-quality natural and organic products. If you experience any issue with your order, we’re here to help.
Damaged, Defective, or Wrong Product
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos. After verification, we will arrange a replacement or refund.
Order Cancellation
Orders may be cancelled before dispatch. Once an order has been shipped, cancellation requests cannot be accepted.
Non-Returnable Items
Due to hygiene and food safety regulations, opened or used food products cannot be returned unless they are damaged or incorrect.
Refund Timeline
Approved refunds will be processed to the original payment method within 5–7 business days. The actual credit time depends on your bank or payment provider.
Contact Support
For any refund or replacement request, please contact our customer support team with your order details.
